How do I change the email address associated with my Google Nest?

[aaahtequila]

We no longer have access to the email account we used when we installed our Google Nest thermostat.  Now we are having a few issues and want to change the email address.  Is there a simple fix to this?  Do we have to do a complete reset on the thermostat and start over?  Thanks!

[Jenelyn_O]

Hi aaahtequila,

Thanks for reaching out — I'd love to help. For security purposes, Nest Thermostats are made to be added in one account only. For Nest Thermostat 2020 you have to set it to factory default for you to add it to your account. If you have a Nest Learning Thermostat, or a Nest Thermostat E, I would suggest doing an account connection reset.

Best,

Jenelyn

[Markjosephp]

Hello folks,

Thanks for the help, Jenelyn.

@aaahtequila, I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Regards,

Mark

[aaahtequila]

Thanks Mark!  All is good now.

[Jake]

Hey there,

I am glad to hear everything is good to go. With that being the case, I am going to go ahead and lock the thread at this time. If you have any further questions from here, please feel free to create a new post.

Best regards,

Jake

[aaahtequila]

Thanks for the info - we'll try that!  

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake

[aaahtequila]

Thanks Jake - it's all good now.  Appreciate you checking in.