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Nest Thermostats

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Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Platinum Product Expert
  • 4501 Views
  • 0 replies
  • 5 kudos

Resolved! error H71, heatlink disconnected, no heating

Hi, Nest thermostat come up with an error H71. I’ve checked the heat link and it seems to be dead, no light at all. There’s power going to it and my boiler, and there is hot water but no heating. I’ve tried resetting and restarting it, switch off pow...

vkharch by • Community Member
  • 1623 Views
  • 11 replies
  • 0 kudos

Resolved! Nest thermostat keeps disconnecting from the app requiring a reset even though it remains online

I got my nest thermostat working with Google home however it only stays functional for a day or so. Policy app and my Google home are not able to reach the nest thermostat. When I look on the device it says it's online. If I reset the nest thermostat...

Johnm2607 by • Community Member
  • 3096 Views
  • 3 replies
  • 1 kudos

Themostat compatability

Hello,I'm considering purchasing the nest thermostat e from a retailer who is having a sale. I'm not sure if it will be compatible with my system, however. I used the compatability checker, but it wasn't sure. Here is a link to a picture of my curren...

Nest 2nd Gen Hot water will only work when heating is on.

The nest was installed when I bought the house. It’s only 2nd gen so no hot water controls on app. If I put it on eco-mode then if I demand hot water (by turning on the tap), nothing happens. If the heating is on and I demand hot water, no problem. S...

Lb1 by • Community Member
  • 687 Views
  • 2 replies
  • 0 kudos

Setup of nest thermostat e - Error message TD003

Hi there - I am at the end of my Tether... I am new to the Nest world, mine arrived last week and I began the setup process, however when it got to the part for the Heat link I realised I needed to get an electrician to install so couldn't complete t...

Mel2389 by • Community Member
  • 1391 Views
  • 4 replies
  • 1 kudos

Nest Heat Link

Thermostat is not connecting to heat link.There is power to the heat link but no light showing. I have had an electrician look at it today, he tried to reset it but it still isn’t working.The thermostat is showing a H71 error message.I noticed this, ...

Vic86 by • Community Member
  • 907 Views
  • 6 replies
  • 1 kudos

Nest Thermostat

My Nest 2020 thermostat is stuck on "Continue setup on the app" I've removed the batteries, tried new batteries, checked and quadruple checked the wiring. I need to factory reset, but the wall display does not respond to touch. Getting pretty frustra...

5960Bob by • Community Member
  • 888 Views
  • 3 replies
  • 0 kudos

Nest Heat Link - No lights, no response

Noticed this morning the notification of connection failure to the Nest Heat Link. Power is available and was working over last 48 hours or so. No lights displayed, switched all power off and left for several minutes before switching back on but with...

Nest heatlink not working

My nest thermostat is displaying the h71 error message. Went to try to reset the heat link but have discovered that it doesn't seem to be working at all - there's no light on it. Have tried to reset it as per website instructions but nothing happenin...

LisaT by • Community Member
  • 718 Views
  • 5 replies
  • 0 kudos
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