Support changes to our earliest generation Nest Learning Thermostats Read more
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
I am not getting Notifications I have looked in "Home" and notifications all look ok. in the app I go into the settings , then notifications, I do not get a producy option, just the home report section. Is there a setting somewhere I need to change?
My thermostat has dropped from my network and can no longer see my network. I have reset my Nest twice and my router twice. It still controls my furnace/ac from the wall but I cannot do it remotely without it being on WiFi. I have also tried setting ...
Hello to allI have recently had a Viessmann 100-W 30 combi installed with no hot tank. The 3rd Gen thermostat was also installed and setup in November 2021, all appeared to be working correctly.Today I found the hot water initially running hot and gr...
My heater isn’t working the thermostat shows it’s on in the orange color but no heart is coming through the vents.
Cannot add person to home so that they can use the nest thermostat
Hi Like many others my heatlink has failed. The unit is 18 months old . The information says that they should be replaced every 10 years, but Im no where near that.I have turned off the boiler and restarted.I have held heat link button in to reset. B...
Heat comes on when in ac mode
I have one nest in the main house where my wife and I live, her father lives in our detached carriage house. If I put a second nest under my account in his apartment will it detect when he's gone and use eco mode, even though I'm home.
I was promised a replacement 3rd generation Heat link abut it has not arrived. I was informed it would take two days to arrive, but still no sign of it? What should I do?
I deleted my account by accident and can't log back in. Says my password is incorrect. I click forgot my password, but the email doesn't come to reset. My email address is correct. I haven't migrated over to Google. I can't contact customer support b...