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Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

Forum Posts

Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Diamond Product Expert
  • 22741 Views
  • 0 replies
  • 7 kudos

w5 error

Nest Thermostat has the reported "w5 error" and cannot connect to WiFi Have a case open since 3rd April sent mails everyday and still no response. I send all info and still no update this is still under warranty so how much more does one need to prov...

Tracey3 by Community Member
  • 2446 Views
  • 14 replies
  • 0 kudos

Nest Wi-Fi issue

It used to connect to Wi-Fi but now It was not. I had tried so many times to reboot, restart, and nothing worked. I Installed this system not even 1-year yet. What's happening now? How can we fix it? How can I get a new one instead?

erick9566 by Community Member
  • 687 Views
  • 3 replies
  • 0 kudos

Nest thermostat stuck on

My nest 3rd generation has turned on the hot water valve and it won’t turn off. I’ve tried a reset. The only way to turn it off is to disable the option completely in the nest pro section?

Davemc by Community Member
  • 755 Views
  • 4 replies
  • 0 kudos

W5 error and tried all of the recommendations

My Nest Thermostat has the reported "w5 error" and cannot connect to WiFi. It does not even detect the WiFi. Have tried all suggestions (restart and reset both the router and Nest Thermostat) and still won’t connect to WiFi. From what I am reading it...

Switch to this phone

Google home, if I enter the menu "detects the presence of people from the phone" it always gives me "switch to this phone". I follow all the wizard successfully. I go out I come back and gives me again "switch to this phone".I don't understand why.Th...

MarcoT73 by Community Member
  • 661 Views
  • 3 replies
  • 0 kudos

Compatibility check

  will our nest learning thermostat work with this system? It is a heat pump system. Currently right now I’m not getting any power to the nest thermostat by plugging in the C and R wire. There is only two wires but the old system had a bridge/wire in...

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Wiring compatibility

Hi,we have a rheem thermostat(RHC-TST401MDMS) with the wiring shown in pics. As shown in pictures a blue wire is connected to V (PWM Output). Need expert advice if google nest is compatible with the wiring shown in pics and where should we connect th...

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Asish2014 by Community Member
  • 751 Views
  • 3 replies
  • 0 kudos

Heat link

Heat hive has stopped working out off the blue. Power going into the hive unit but it is dead. Tried all troubleshooting solutions and still nothing. Is there a fault with the product that can be fixed

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