W5 error and tried all of the recommendations

[Zappitelli]

My Nest Thermostat has the reported "w5 error" and cannot connect to WiFi. It does not even detect the WiFi. Have tried all suggestions (restart and reset both the router and Nest Thermostat) and still won’t connect to WiFi. From what I am reading it seems that there is an issue with the chips in these thermostats.  I only bought this (my third nest) to use with wifi.   Please help.

[David_K]

The W5 error is a known issue on Google's side. To provide the best support with this, I've shared this with the Google Nest community team, who can check on possible options and next steps.

[MelbaDT]

Hey folks, 

Thanks again for bringing this up to our attention, davidking. 

Zappitelli, sorry to hear about your experience with your Nest thermostat. I want to check on this further. 

A few questions — do you have the new Nest Thermostat, Nest Thermostat E or Nest Learning Thermostat? Could you provide a photo of your thermostat display showing the code you're encountering? Also, when and where did you buy this as well as what country are you in?

I'll look forward to your response. 

Best, 

Melba

[MelbaDT]

Hey Zappitelli,

Checking back in — how's your thermostat now?

Best, 

Melba

[MelbaDT]

Hi, 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best, 

Melba