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Nest Wi-Fi issue

erick9566
Community Member

It used to connect to Wi-Fi but now It was not. I had tried so many times to reboot, restart, and nothing worked. I Installed this system not even 1-year yet. What's happening now? How can we fix it? How can I get a new one instead?

3 REPLIES 3

Patrick_Caezza
Platinum Product Expert
Platinum Product Expert

Which Nest thermostat do you have?

Are you getting any type of error code?

Can you see any network name when you try to connect to the WiFi?

Is there a C wire connected?

Ryan_G
Community Specialist
Community Specialist

Hi erick9566,

 

Thanks for reaching out and we're sorry for the delay.

 

I'd like to jump in here and check if you've seen Patrick_Caezza's response. We'll need to check on those details for us to further assist you.

 

Thanks for your help, Patrick_Caezza.

 

Best regards,

Ryan

Ryan_G
Community Specialist
Community Specialist

Hey folks,

 

Thanks for visiting the Google Nest Community. 

 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

 

If you have additional questions, feel free to submit another post and provide as many details as possible so that others can lend a hand. 

 

Hope this helps!

 

Kind regards,

Ryan