How do I control temperature from iPhone if nest only shows away or home

[LouLou1959]

Help why does my nest app only show away stay. I need to be able to control through app

[Markjosephp]

Hello LouLou1959,

Thank you for taking the time to let us know about your inquiry. I'd love to help.

It appears that you lost access to your thermostat in the app. Please make sure that you're signed in with the correct email address associated with your thermostat. If so, try checking for other available structures where your thermostat might be connected. Here's your guide on how to switch home structures.

Let me know how it goes.

Regards,

Mark

[Jhonleanmel]

Hey folks, 

We appreciate your help here, CUSTOMER.
CUSTOMER, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[Markjosephp]

Hi LouLou1959,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours. 

Best,

Mark