How long does it take to hear back about a warranty claim

[Jnet]

I started a warranty claim on May 9th for my Google Nest and haven't heard back from anyone. 

I bought and I stalled it in October. In December (on Christmas eve) it went off and would not come back on.  I've tried various solutions to get it to power back on and also had a professional AC tech take a look at it but it will not come back on.  So I finally filed the claim 5 days ago and haven't heard a word back. Very disappointing. 

[Markjosephp]

Hello Jnet,

Thanks for reaching out to the Google Nest Community Forum about your submitted claim, and I'm sorry if you haven't heard back from our team yet. I'd be happy to take a look at this for you.

Can you share with us your support ID number?

I'll look forward to your response.

Regards,
Mark

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Dan

[Dan_A]

Hello again,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan