How to add a temperature sensor that is associated with another account

[Cyk]

I moved into a home with 2 nest thermostats and temperature sensors.  I was able to reset the thermostats but the temperature sensors are still tied to the old account. I tried removing batteries for up to 24 hrs but still gives me a error message they’re tied too old account. Any suggestions?

[SonPasa]

I have the same problem.  Tried resetting by taking out battery but still connected to old account.

[Mamabear3]

I tried too it’s still won’t connect, did it ever work for you? If so what did you do? Because removing the battery doesn’t work. 

[Leggwork]

This is a real oversight in the product - it should let you override and add the temp sensor to the new account without having to figure out what/where the old account is 

[Lnk44]

Anyone ever have luck getting the sensors reset? I’m having the same issue too and the trick of taking out the battery for 48 hours hasn’t worked for me. 

[brent33]

from what im finding new temp sensors are the way to go, because the old ones are probly lost forever, ive had my battery out for 2 weeks still thinks its connected to the old email,.ohwell try not to make that mistake again