How to contact Order Management Team

[Kenpresley]

How do I get in contact with the Order Management Team about a refund/replacement? They received my nest thermostat 3 months ago and every time I call in to get an update, they say the same thing; that it is in with order management team and there is no way to contact them. They keep saying “5 business days” and I don’t know what else to do. Google support hasn’t been able to help so I want to see if there could be another way. 

[Kenpresley]

Still waiting for refund. Almost 3 months now

[Jeff]

Hi, everyone. 
In an effort to keep content fresh on the forums here and prioritize current issues, I'm going to go ahead and close up this thread. If you have any outstanding issues from this post or any other problems, please feel free to open up a new discussion.
Thanks,
- Jeff