How to contact nest and get a reaction

[W5errormessage]

W5 message. Reset won’t work and now have lost most of the functionality I paid for. Use the on line tool to try to get to support but just takes me back to the same place . How to I get this resolved please

[Anonymous]

The last option for this is replacement. Contact their support using this link: https://support.google.com/googlenest , then select Contact Us if you scroll down at the bottom of the page.

[Markjosephp]

Hello there,

I wanted to stop by and see how I could help.

Thanks for the input, @Anonymous.

@W5errormessage, I'm sorry to hear you're having an issue reconnecting your thermostat to your Wi-Fi network, and I appreciate all the steps you've taken. We'd like to take a look at this for you.

Could you please fill out this form with the needed information? A member of our support team will be in touch over email to help.

Regards,

Mark

[W5errormessage]

I completed the form as requested

thanks to let me know the pathforward

[Markjosephp]

Hi W5errormessage,

Thanks for completing the form; we have received it. A member of our upper team contacted you via email. So please continue the conversation there, as this thread will be locked within 24 hours.

Regards,

Mark