05-14-2024 03:05 AM
Case- 1-5183000036191
Hello,
I wanted to escalate this case as I am not receiving any replies and responses so far have been rather unhelpful.
I have been having issues for a while. An 'authorisation hold' for £189 was placed on an item I purchased whilst it was replaced (and this process was already very time consuming and frustrating). I have still not received that money back and every time I try and contact Google I follow your suggestions or wait for you to act, however, nothing has happened and I still don't have that money- the only change is the transaction has disappeared from my account but the money is still not there? I frequently check my bank statements and my balance has not returned to before the authorisation hold was placed. I have contacted Natwest who said that they cannot trace it. Where has this money gone? I didn't use googlepay initially as it seems that this would have made this whole process simpler so it is not in that account.
Thanks for your help.
05-14-2024 08:18 AM
Hi IHB87WS,
Thank you for posting. I`m sorry that you didn`t receive the refund for the device that you returned. help`s here.
For this concern, please fill out this form, our specialist will reach out to you for further investigation and assistance on this issue.
Let me know once you`re done.
Regards,
Byron