How to switch heat/cool modes on a locked nest thermostat?

[Syrinx]

Documentation says, while the thermostat is locked:

"Anyone can turn the thermostat’s ring to change the temperature within the range you’ve set"

But from my experience, it seems like it's not possible to switch between heat and cool modes without entering the unlock PIN?

For example, range is set to 70-75.  It's cold in the morning and the occupants have the heat on in the house set to 72.  Occupants leave for the day, come home in the evening, and now it's 80 degrees in the house.  Occupants can't switch the mode to cool without entering the unlock PIN?

If the unlock PIN must be entered in this circumstance, the lock functionality is pretty much useless, so I'm very much hoping this is not the case.

[nonstoprobot]

unfortunately this is how it is. i came here to request the ability to add a high point and low point and be able to allow the user to set the temp between those points while also being able to switch between heat and cool modes. 

[GarrettDS]

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS
 

[Jake]

Hey all,

I wanted to follow up and ensure everyone is good to go. Please let me know if you have any questions from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey all,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake