Humidity nest wrong

[Sorinel]

My nest thermostat it shows the wrong humidity and it will not change even I have AC on. We have the latest software. Can someone help. Many thanks.

[luciaaa]

Hi, @Sorinel,

Thank you so much for posting in the community. I’m truly sorry that your Nest thermostat shows the wrong humidity and won’t change even if the AC is on. Let's work together to find a solution. 

To provide you with better assistance, I’d like to know: 

• What type of thermostat do you have? 

In the meantime, you can reseat the thermostat display by following these instructions:

1. Remove the thermostat display from its base for about 5 seconds.
2. Reattach the display.
3. Wait for 10 seconds.

Please let me know if, after that, the humidity readouts return to normal.

Best regards,

Ana.