Humidity reading not accurate. Bad sensor?

[muskokadave]

Basic nest.  Humidity reads 9% high. Replacement reads 6-8% high and new alkaline batteries only lasted 10 days.

[Markjosephp]

Hello muskokadave,

Thank you for taking the time to let us know about your inquiry. I'd be happy to take a look at this for you.

It appears that you have the Nest Thermostat 2020 model that might not have connected to Wi-Fi for more than 50 days since it was a replacement device.

To isolate:

• When was the last time your thermostat connected to Wi-Fi?
• Is your thermostat on software version 1.0–6?

Let's try these steps:

1. Connect your thermostat to the Google Home app and ensure that it's connected to your Wi-Fi network.
2. Once the thermostat is connected back to the Wi-Fi, software updates should happen automatically as they are done over the air.
3. To check the software version. On your actual thermostat, go to Settings > Software.
4. Restart your thermostat to refresh.

Please let me know if that helps.

Best,

Mark

[Markjosephp]

Hey there,

I'm checking back in. Were you able to do the steps above? I'd be glad to hear from you; I'd like to make sure everything is working.

Thanks,

Mark

[Markjosephp]

Hi muskokadave,

I'm checking in to make sure that you've seen my response. Please let us know if you have any additional questions or concerns before I lock this thread in 24 hours. 

Thanks,

Mark