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I am not receiving RMA email for the nest thermostat

rohitverma
Community Member

‎07-03-2024 11:12 AM

Hello Everyone,

I am following up with Google support to receive the RMA email in order to place an order for a replacement.

It has been two days, and I have not received the email. Support is unable to explain why the RMA email has not been sent. This situation is unacceptable. They have created multiple RMAs in an attempt to generate the RMA email, but I have not received any of them.

The issue has been escalated, but there have been no updates.

Based on this experience, I recommend against purchasing the Nest thermostat due to the inadequate support services and the product's issues.

RMA number: RMA73967568

Regards,

Rohit Verma

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1 REPLY 1

sicsacol
Community Specialist
Community Specialist

‎07-03-2024 11:58 AM

Hi @rohitverma,

 

Thanks for reaching out. Sorry to hear that you haven't heard from us via email regarding the replacement procedure. Don't worry, I'm here to help.

 

To investigate this further, could you please provide your case ID? This will allow me to access your support history and check the status of your case more efficiently.

 

Please let me know if you have any questions from here, as I would be happy to take a closer look and assist you further.

 

Cheers,

Jonathan 

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