I can’t adjust my thermostat from the app

[adanosrn]

I can’t see the temperature in my home or adjust the temperature from the app anymore.  It only shows Home and Away.  Any suggestions on how to correct this problem?

[Jake]

Hey adanosrn,

I am sorry for the late reply. I wanted to follow up with you, and see if you still need any help with the app, and seeing the temp inside. Please let me know, as I would be happy to answer any questions you may have.

Best regards,

Jake

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[adanosrn]

Nope.  I still haven’t figured it out.  Ive had trouble with it from the get go bc my account got deleted when I was setting up this nest in our new home.  I called google/nest and they weren’t able to recover the account but merged it with a new one. I honestly have no clue. I just know i can’t control it from the app.  I can’t see anything on the app.  It’s a mess!  Lol

I’m to the point where I’m about to replace the nest with an ecobee.  

Any suggestions are welcome. 🙃

[GarrettDS]

Hey there, 

Sorry to hear that you're still having problems with the app. Have you tried uninstalling and reinstalling the app? That is so strange that you're having these issues as I've never encountered this before. 

I look forward to hearing from you. 

Best regards, 
Garrett DS

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[GarrettDS]

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS