cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

Help Center

Forum Posts

Start a conversation

Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Diamond Product Expert
  • 21800 Views
  • 0 replies
  • 6 kudos

Upgrading From 2nd Gen to 4th Gen - Wiring

Hi,If I am upgrading from the 2nd Gen to 4th Gen would I just mimic the wiring exactly as it is?I have a dual fuel heat pump set up with the 2nd gen if that matters.I can add pictures of the existing wiring but I thought maybe this is a simple questi...

OsideNickG by • Community Member
  • 2816 Views
  • 8 replies
  • 0 kudos

I can’t get an entry key because it says I’m already connected to the app and it is not on the app

Ok I have a nest thermostat for a while. At one point it was connected to the app but we didn’t use it really. Now I want to use it and it’s not in the app. So when I try to install it and get the entry key the nest says it’s already connected to the...

Adding my wife's phone to Google Home

I recently (like this morning) installed and set up the Gen 4 Nest thermostat, using the Google Home app. Everything went smoothly. But when my wife went to add the device on Google Home on her phone (also a Pixel Android), the app doesn't "see" the ...

Davidz by • Community Member
  • 765 Views
  • 7 replies
  • 0 kudos

Resolved! W5 error on out of warranty Nest gen 3

Hi,One of my Nest thermostats is displaying the dreaded w5 error. I spoke with the support team previously and they wouldn't replace it as its out of warranty. It seems crazy that a ~£200 device can fail within 5 years and have to be replaced at my e...

to vote
Labels