I cannot get the Entry code from my Nest Thermostat - "... Connected to an Account"

[GB001]

Hi,

I cannot get the Entry code from my Nest Thermostat to link to my mobile.

I get this msg  "This thermostat is connected to an Account".

I was connect before, but lost the link, struggling to reconnect.

Any suggestions.

thx

gb

[David_K · Accepted solution]

Try these steps:

1. Factory reset the thermostat.
2. If you haven’t already, download the correct app for your thermostat model.
   • Nest Thermostat E & Nest Learning Thermostat -> Nest app
   • Nest Thermostat -> Google Home app
3. Follow the steps in the app.

[Jeran]

Thank you for helping out on this thread, David!

Hey there GB001,

I'm just checking up on this thread, do you have any more questions or need any additional help? 

Best regards,
Jeran

[Jenelyn_O]

Hi there,

Chiming in — I wanted to follow up and see if you still need help. Please let me know if you're still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks @David_K and @Jeran for your help.

Best,

Jenelyn

[Jenelyn_O]

Hi GB001,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Best,

Jenelyn