I got a new iPhone. I have not been able to connect with my nest thermostat.

[Hankshouse]

I got a new iPhone. I have not been able to connect with my nest thermostat. I reset my device as recommended through the troubleshooting guide and it still won't work. My phone does not see the device. 

[Derickf]

Hi @Hankshouse,

Thank you for posting in the community. I’m sorry to hear that you are having trouble connecting your Nest Thermostat to your new iPhone. I appreciate you letting me know that you have already tried to reset the device and that your phone still can't find it. I will be happy to assist.

To gather the necessary information, please answer the following questions:

• What type of Nest Thermostat do you have? The following article might be helpful: How to tell which Nest thermostat you have.
• Are you using the Google Home or the Nest app to connect the Nest Thermostat to your account?
• Can you confirm if you did a restart or a factory reset on the Nest Thermostat?

I'll be waiting for your reply.

Best regards.

Derick.