I need help using my thermostat with the app

[joedawg]

I need help using my thermostat with the app. It worked at one point them I was unable to get it back. 

[Jake]

Hey joedawg,

Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. Here is an article with more details on controlling your thermostat with the app. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[joedawg]

Jake - thanks for touching base with 
me. I forgot my account was not yet migrated and I was using google PW on the Nest log-in. Now I know Neat and Google have individual PW.  Thx again 

[Jeff]

Hey joedawg,

It looks like you were able to figure out what was happening with your account and the app. I just wanted to check in and see if you were able to sort it out or to see if you still needed some help on this. If things are still not quite right, just let me know.

Thanks,

Jeff

[Markjosephp]

Hi joedawg,

Checking back in — how's it going? Still need our help?

Best regards,

Mark

[janthadeus]

Hi everyone!

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for the help here, Jake, Jeff and Mark.
 

Best,

JT