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Incorrect time shown on notifications

Menacedog
Community Member

My notification from The nest app on my Google pixel 7 came across with UTC time instead of the time zone. I'm in of Pacific daylight Time. It was a notification regarding a peak demand event where it said they were going to shut off my unit for an hour starting at 7:20 p.m. Pacific time but the notification said 2 :20 a.m. which would have been UTC time.

1 REPLY 1

AxelD
Community Specialist
Community Specialist

Hi Menacedog,

 

Thanks for posting in the community! Sorry to hear about this situation with the Nest App showing the notifications at the wrong time zone. No worries, help is here! Let's try some troubleshooting steps: 

 

  1. Phone Settings > General >  Date and time  > Toggle off and on Automatic date and time > Check the box for Automatic time zone.
  2. Check and install any available Android OS updates
  3. Force quit the app: Open the device's Settings > Tap Apps > Find Nest or Home > Tap Force stop.
  4. Clear cache and storage: Open the device's Settings > Apps >  Nest or Home > Storage & cache > Tap Clear cache and Clear storage.

Let me know how it works.

 

Regards,

Axel.