Inherited a nest in a rented property reset was done and won’t connecg

[Roper3496]

Hello I have just moved into a rented apartment where the previous occupier used a next thermostate all has been reset on the device and going through the setup it won’t connect to the heat link I’ve tried every tutorial as well as the trouble shoot on here but nothing seems to make it connect and I got get in the main page to add it to the app  

[Jenelyn_O]

Hi Roper3496,

Thanks for reaching out and for being a step ahead of us. I'm sorry for the delay. A few questions: what is the exact message and code you received? Also, in what states are you located?

Best,

Jenelyn

[Jenelyn_O]

Hi there,

I just want to check if you managed to see my response above. Please share the needed information, as it will help us to move forward.

Thanks,

Jenelyn

[Jenelyn_O]

Hey Roper3496,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

Regards,

Jenelyn