Inside temp reading nearly 80 degrees or 10 degrees too high

[Corkymitchell]

My thermostat is reading inside temp nearly 10 degrees too high. It is more like 68 or 69. My heat will not turn on plus I cannot set a leaf temp because it is at 80 degrees. Today is nice out thankfully but it will be cold tonight. What is wrong and how to fix this?

[EdwardT]

Hi Corkymitchell,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this and I have a few questions:

• When did the issue start?
• How big is the difference between the readout of the Nest thermostat and your thermometer or other thermostats?
• What troubleshooting steps have you done so far?

Looking forward to your response.

Thanks,

Edward

[Corkymitchell]

Started about 10 days ago.  It is my downstairs thermostat.  I generally set my temps around 72. I had an hvac guy to come by today. He used a temp gauge and read 100 degrees on the faceplate and warmer on the inside but about a 6 inch circle around it the temp was normal.  He put a basic digital thermostat on it and the temps were normal.  So for some read the red wire seems warmer weird huh?  Checked the cb's and they were fine.  Long story short its under warranty so Best buy is bring me another one.  

[EdwardT]

Hi Corkymitchell,

Thanks for the update. I'm glad to hear that you were able to get a replacement. let us know once it's installed. Keep us posted.

Thanks,

Edward

[EdwardT]

Hi Corkymitchell,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi Corkymitchell,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward