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Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

Forum Posts

Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Diamond Product Expert
  • 21771 Views
  • 0 replies
  • 6 kudos

Thermostat Location Setting Question

Hi! I just moved into a place, and I was looking at the settings on the thermostat. It’s a terraced house (or town house with two other houses on either side) with three floors. Which setting should I set for the location? I see there’s a setting for...

Thomas8 by Community Member
  • 921 Views
  • 5 replies
  • 0 kudos

Heast link power lost

Since 10 hours ago lost connection between Heat link and Nest and also connection to the App.Heatlink is not resetting, 10 seconds, or resetting, 20 seconds, to factory code. I do have power (220V) on the heatlink but NO lamps are blinking. Does this...

Jtje by Community Member
  • 268 Views
  • 0 replies
  • 0 kudos

Heatlink(s) dead, difficult to get support for replacement

Hi! I bought two 3rd Nest thermostats to operate at two properties. The Heatlink versions. Last year in December (winter time) one of them died. No power, I could only power this via micro USB port, but the operation is faulty , meaning it does not p...

abulafia by Community Member
  • 2020 Views
  • 13 replies
  • 0 kudos

Thermostat not charging

My Nest thermostat isn't charging suddenly. Yes been fine for about a year. Any suggestions?

AngelaP by Community Member
  • 655 Views
  • 3 replies
  • 0 kudos

Nest not turning boiler on

Recently got a Nest Thermostat installed and just gone to turn heating on for the first time and it doesn’t turn the boiler on. I here a click like it’s interacting, but nothing on the boiler (can also manually press the heat link and it fires up).

Gods180 by Community Member
  • 678 Views
  • 4 replies
  • 0 kudos

Thermostat compatibility

 this is a pic of my old system. My ac is turning on but not blowing air and we don’t know if it’s the unit or something with the new thermostat. Help!! We’re in FL and it’s 89 in our house right now.

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Nest E Not Displaying the Number 7

I have 2 Nest E thermostats and they have been working fine for 2.5 years.One of them recently started having a strange issue. It doesn't display the number 7 on the temperature readout.For example, If I set to it 78, it only reads 8. If I set to 77,...

jsmurphy62 by Community Member
  • 1093 Views
  • 8 replies
  • 0 kudos

Resolved! Reconnect Thermostat remotely w/o QR code or Pin

I have two Nest thermostats in a 2nd home. Both are connected to the WiFi and working as far as I can tell. Before leaving the home group, the user who set them up deleted both thermostats from the home. I now have no control of them.I can see them o...

jimb310 by Community Member
  • 1180 Views
  • 5 replies
  • 0 kudos

Google Nest Thermostat Cooling On and Off and Starting

Hi Everyone,I've had a Google Nest Thermostat for about a year now and it finally started acting up while we are in the worst heat wave ever. I pretty much always have it on Cool and set to auto, now it turns on and off quickly, and turns off after a...

rjcasimir by Community Member
  • 905 Views
  • 6 replies
  • 0 kudos

Resolved! Google Nest Thermostat not heating

I have installed the thermostat, and all seems to be working fine except that it is not heating. The cooling cycle works fine. I have tested the system by installing the old thermostat and it all works perfectly with the old thermostat. I have reinst...

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