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Phone app blank

Hob76
Community Member

Clicked on my app on iPhone and it comes up home and underneath away when I touch home there is no option to turn heating on from phone ?

3 REPLIES 3

Markjosephp
Community Specialist
Community Specialist

Hello Hob76,

 

It appears that you can't access your Nest thermostat on your Nest app. Let's sort this out.

 

On the Nest App:

 

  • Make sure that you're logged in to the email account associated to your Nest thermostat.
  • Check for any available home structures. Check out this guide.

 

Let us know if that helps.

 

Best regards,

Mark

Hi Hob76,

 

I'm checking back in. Were you able to do the steps above? I'd be glad to hear from you — I'd like to make sure everything is working.

 

Best regards,

Mark

Hi Hob76,

 

Chiming in to check if you have additional questions or concerns as we will be locking this thread in 24 hours.

 

Thanks,

Mark