WiFi not connecting

[jimhatcher]

I have a Gen3 Nest and I cannot get it to connect to the WiFi and therefore I cant change the heating settings. I have gone through the multitude of reset/restart recommendations from Nest but still no luck. I am unable to find any contact details to speak to someone. What are my next steps?

[jimhatcher]

Just to add. It used to be connected, we havent changed our WiFI during the time and it just randomly disconnected and now does not show any WiFi options

[MplsCustomer]

@jimhatcher 

To contact Google Nest Support, you need to use this link. Depending on the time of day and your location, you may get chat or phone contact options:

https://support.google.com/googlenest/gethelp?hl=en

[Markjosephp]

Hi folks,

Chiming in and seeing how I could help.

@MplsCustomer, thank you for providing a link to our other support options.

@jimhatcher, I'm sorry to hear that your Nest thermostat could not connect to your Wi-Fi network. I wanted to make sure you were good to go. How's your thermostat? Were you able to get in touch with our team? If there’s anything else I can help you with, please let me know.

Thanks,

Mark

[Markjosephp]

Hi jimhatcher,

Checking back in — how's it going? Still need our help? 
 

Best regards,

Mark

[Markjosephp]

Hello jimhatcher,

I just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread in 24 hours.
 

Best regards,

Mark