Just Switched to Verizon 5G Home internet

[dfusco]

So I appears as though my current Nest thermostat will not connect to my 5G wireless service.  Is the new 3rd Gen learning Nest thermostat compatible?  I'm seeing conflicting information and would like to know before I go ahead and purchase a new one.  Thanks

[Patrick_Caezza]

Did you have a Verizon hotspot installed in your home for the internet?

When it was installed, did they change the Wifi names?

How do they have the 5Ghz and 2.4Ghz wifi bands set up?

[dfusco]

I guess you could call it a hotspot - They calling it 5G Home Internet....I had been running my old Spectrum internet for a couple of months to test the Verizon one to make sure I wasn't going to have any issues (which they suggested).  The last thing to switch over were my Nest smoke alarm and thermostat.  Had absolutely no issues with the smoke alarm - the thermostat however would not connect at all to the Verizon network so matter how many times I tried.....I even tried resetting it per some instructions I found here...that totally messed things up....since i'm in upstate NY and it was starting to get pretty chilly in my  house I just reconnected it to the Spectrum network  to get my furnace to come back on (it was going to be in the low 20s overnight).....i bit the bullet and ordered a new Nest Gen 3 learning that will be delivered tomorrow - If I can work it out with the current thermostat I'll leave it - otherwise I will try the new one....love my Nest products, but sometime they can be a real pain in the you know what

[Markjosephp]

Hello folks,

I know it has been a while, but I wanted to ensure that everything was covered here.

Thanks for the assistance, @Patrick_Caezza.

@dfusco, how's it going with your Nest Thermostat? Have you managed to connect it to your Wi-Fi network? Please let us know if you need more help so we can assist you right away.

Regards,

Mark

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Mark.

Thanks,

Archie

[EmersonB]

Hi everyone,

@dfusco, just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

I appreciate the help, Patrick_Caezza, Mark and Archie.
 
Best,
Emerson