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Just moved into a house with thermostat E but I cannot get thermostat and heat link to connect

realbh1
Community Member

‎10-10-2024 01:38 AM

I’ve scanned the thermostat and heat link and the setup will not complete. It now wants me to disconnect the old thermostat that does not exist ! 

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tajennifer
Community Specialist
Community Specialist

‎10-13-2024 10:04 AM

Hi realbh1

 

Thanks for posting. I'm sorry to hear about the situation that you are experiencing with the Nest Thermostat E and the heat link not connecting. But don't worry, I can help. 

 

Could you please tell me if you try with any of these steps?

  1. Turn off all the devices in the room that are using WiFi or Bluetooth.
  2. Reset the thermostat by pressing it quickly 2 times, and then press and hold the display for 5 seconds.
  3. Reset the Heat Link by pressing its button once to wake it up, and then press and hold for 15 seconds.
  4. Open the Nest app and create a new home structure.
  5. Enable airplane mode on your device and then enable your Bluetooth and WiFi.
  6. Add the thermostat to your new home (you can also try to add it without scanning the QR code).

 

Please keep me posted. 

 

Best regards,

Jenny

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