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Learning Thermostat not connecting to WiFI and stopped cooling function

Acesn8s
Community Member

Out of the blue after a recent install(2 week), Thermostat lost Wi-Fi connection and showed inactive on Nest and Google Home app. Have restarted/reset/unplugged several times and during setup, cannot see the existing working 2.4 or 5 Wi-Fi networks. After conducting a manual set without Wi-Fi, the unit does not properly control the functions to permit cooling and actually heats instead. All wires are connected as they were during the initial setup which was working perfect for about 2weeks. Is it possible the new thermostat has a software malfunction

3 REPLIES 3

Patrick_Caezza
Diamond Product Expert
Diamond Product Expert

Post a picture of the original thermostat's wiring here


To ensure that I see your reply, please tag me using @Patrick_Caezza

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@Patrick_Caezza, thanks for the help!

 

@Acesn8s, how's it going with your Nest Thermostat? Still need our help?

 

Thanks,

Edward

Ryan_G
Community Specialist
Community Specialist

Hey folks,

 

Thanks for visiting the Google Nest Community. 

 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

If you have additional questions, feel free to submit another post and provide as many details as possible so that others can lend a hand. 

 

Hope this helps!

 

Kind regards,

Ryan