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Learning thermostat problems

Bb1982
Community Member

I'm not actually sure where to post this problem. About a week ago our downstairs Nest thermostat had a black screen with the Google "G" logo & a green light flashing. Sometimes in the app it says offline, sometimes it shows everything is fine, but the thermostat itself will not respond. I've tried resetting WiFi, resetting thermostat, charging thermostat. None of that has worked. Could it need a new battery (4 years old)? When it's on the wall & I try pushing it to turn on, it will go from blinking green with the "G" to a black screen, an orange light flashes, then red, then blinking green again. After messing with it & troubleshooting, I'll give up & it randomly turns on & appears to work. Wiring is fine, our upstairs nest works fine. I'm at a loss....

3 REPLIES 3

MelbaDT
Community Specialist
Community Specialist

Hey Bb1982, 

 

Sorry for the delay here but thanks for reaching out to the Google Nest Community. I want to check on this further. 

 

A few questions — when did this start? What type of Nest thermostat is this? Also, when you reset the thermostat itself, did you reset all the settings of it? If it is possible and if your upstairs thermostat is of the same model as this one in question, could you swap the displays then observe what happens?

 

Keep me posted. 

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

Checking back in — how's your thermostat now?

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hi, 

 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

 

Best, 

Melba