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Learning thermostat wont connect in app

DerekFelder87
Community Member

Trying to add the thermostat on my phone app and it keeps giving me errors. Any suggestions? How would I know if my router is not compatible? If I were to buy a linksys router would that work? The thermostat says it is online just that it won't accept it in the app.

2 REPLIES 2

Jake
Community Specialist
Community Specialist

Hey DerekFelder87,

 

My apologies for the late response. I wanted to reach out and see if you are still in need of any help? Please let me know, as I would be more than happy to look into the issue further for you.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey DerekFelder87,

 

It's been a few days since the last reply. I am going to lock the thread at this time and if you have any questions, please feel free to create a new post. 

 

Best regards,

Jake