Link to invite family member doesn’t work

[Njtaylor]

I just installed the Nest thermostat in my home. It was not my first choice. I was able to add it to my phone and it’s working fine. But when I try to add my husband via the Google Home app, the invitation is sent, he gets the email but when he clicks on View Invitation it says “this link can’t be used.” So now what?  Super frustrating. 

[MplsCustomer]

@Njtaylor 

Does your husband have a gmail account? If not, you usually get an error when trying to send the invitation. I'm just another customer, but have not seen your error reported in this forum.

[Njtaylor]

Yes, he has a gmail account and is logged into google home with that account. I’ve seen several of this same issue in the forums but no actual answers. 

[aatienza]

Hey Njtaylor,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. Could you try doing the steps below and let us know how it goes?

1. Open the Google Home app.
2. Switch to the home you want to share.
3. At the top, tap Add Invite home member Invite person.
   • If you don't find "Invite home member," tap Add person to home.
4. Enter the name or email address of the person you want to invite to your home tap Next.
5. Review what’s shared when you add someone to your home tap Next.
6. Review the person’s access to your home tap Send.
7. If your Google Family Group isn’t full and the person you’re inviting isn’t already in one, you should get the option to invite them to your Google Family Group.
   • To invite them, tap Add to Family.
   • To skip this step, tap No Thanks.
   • Note: You can have up to 6 members in a Google Family Group.

The person you invite should receive an email with instructions.

Note: If the person you want to invite has already requested to join your home, you need to accept that request instead of sending a new invitation.

I appreciate the help, MplsCustomer.

Thanks,

Archie

[Njtaylor]

So we managed to get my husband added to the Family in the google home app after about 15 tries. The Nest is finally showing up in his app but what a monumental waste of time this whole process has been. It should be easy.

[aatienza]

Hey Njtaylor,

I'm sorry to hear that — let us know if you have other questions as I'll be locking the thread after 24 hours.

Thanks,

Archie

[Njtaylor]

The issue can be closed. Thanks. 

[aatienza]

Hey Njtaylor,

Gotcha — let us know if you have other questions as I'll be locking the thread after 24 hours.

Thanks,

Archie