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Locked out of thermostat

Kellbell80
Community Member

a week ago

I set a passcode on my thermostat and forgot it. My WiFi is disconnected and I cannot reconnect without knowing the passcode. What do I do to reset it?

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1 REPLY 1

sicsacol
Community Specialist
Community Specialist

Sunday

Hi @Kellbell80,

 

Thanks for posting in the community. I understand you're currently locked out of your Nest Learning Thermostat and can't reconnect to Wi-Fi because you've forgotten the passcode and are unable to reset the device without it. I appreciate you sharing these details. No worries, I'd be more than glad to assist you. To help with that, I have a few questions for you:

  • Which specific model of the Nest Thermostat do you have? You can visit the following article for help identifying it: How to tell which Nest thermostat you have.
  • Can you still access or control your Nest Thermostat in the Nest app or the Google Home app?

Please let me know the answer to these questions.

 

Regards,
Jonathan

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