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Logging in via google home

Bob4
Community Member

Hi 

ok so I have the google home max , I also have the nest thermostat (learning ) 

nothing is installed as yet 

last night I was downloading all the relevant apps , creating accounts ext , all was going well , I created a google home account and got the app ready to install all the devices , 

I downloaded the nest app and followed the “sign in with google “ and it worked and is ready to install the devices 

 

however , when I try to add the nest via the google home app , we’re you follow the “set up device “ then “works with google” and select nest , it then asked you to to log into the nest account aka input username and password, when I use my google account details , (as I “logged in with google” on the nest app) it says it’s wrong ???? 
I even tried to log out of the nest app and sign in manually and again it doesn’t recognise the log in details , 

Iv trued password reset ext but never get the link 

 

the issue is , I can use the (sign in with google ) on the nest app , and that app logs in and runs 

but when I run and add the nest app to my google home , and log in to nest via that , it says nope 

many ideas 

6 REPLIES 6

Bob4
Community Member

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AVS
Community Member

Same issues. Any luck?

Bob4
Community Member

Nope 

GarrettDS
Community Specialist
Community Specialist

Hey there,

I understand that login issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS