cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Nest thermostat shows offline in home app but is connected in nest app

Daman
Community Member

My nest thermostat is showing offline in my Google home app but is showing as connected in the nest app. My cameras are showing as connected in both the nest app and the home app. How can I get it to connect to the home app?

5 REPLIES 5

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Sorry to hear about the issues that you're having with your Nest thermostat, I understand it can be confusing, but I'm happy to help. 

I would suggest reviewing this article as it has some great troubleshooting steps and tips to try to fix the issue. 

 

Please let me know if you have any other questions. 

Best regards, 

Garrett DS

Daman
Community Member

This is same guide linked my the home app saying it's offline. The issue is that it is simply not connecting to the home app, it is currently connected to the nest app. The nest account is connect to my home, I have cameras on it that work just fine in the home app

GarrettDS
Community Specialist
Community Specialist

Hey there, 

I'm sorry you're still having issues with this. Have you tried any of the troubleshooting steps in that article that I referenced? I would try to do a factory reset on the device as well as trying to unlink and relink your device to the app as well. Please double check that article as it has great troubleshooting steps to help out. 

Please let me know if you have any other questions. 

Best regards, 

Garrett DS

Daman
Community Member

I did all of the troubleshooting steps. I did get it corrected by doing a factory reset.

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS