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M15 error new 3rd gen thermostat

Smokeyburnout
Community Member

I have a 1st generation doorbell camera and recently got a 3rd gen thermostat. While setting up thermostat it connects to the doorbell cam and then pops up with m15 error. I’ve tried multiple WiFi bands to no avail. They all have different names as I saw that was an issue. I keep getting “your thermostat couldn’t be added to your account. Check the app for more info” and under more info “for help go to nest.com/m15” which just says reset device and add again. I’ve tried at least 6 times now. In the app I get “failed to add nest learning thermostat to your account- this device may be too far from the nest cam. Reconsider either nest learning thermostat or nest cam placement- TD017(3.3)”

4 REPLIES 4

GarrettDS
Community Specialist
Community Specialist

Hey there Smokeyburnout,

Sorry to hear about the issues with your thermostat, I know it can be confusing with these error codes, but I'm happy to help out. 

 

I was able to find a great article that can walk you through some troubleshooting steps with this. 

Please review this and let me know if you have any further questions or concerns. 

Best regards, 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

 

Have a great day. 

Garrett DS

Thanks for the reply. As noted I found the issue was the thermostat had to be docked and then moved adjacent to my doorbell. Once I did that everything sync’d up. 

Hey folks, 

It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread. 

 

Have a great day. 

Garrett DS