Malfunctioning nest

[bambideery]

This morning we woke up to a home that was 7 degrees colder than the thermostat was set for. When I went to look at the display I noticed the temperature it said the family room was was 10 degrees warmer. Also noticing that the unit itself was extremely hot. Further investigation found it had triggered my AC to come on as well. Anyone knows that an AC that is on and running in temperatures that are well below freezing will damage their AC. My AC and the lines were frozen solid outside and most likely destroyed. This was caused from a malfunctioning unit. And it seems this has happened quite a few times before as I was reading. Why was there never a recall on the units? This is going to cost us thousands to repair. Please help!

[zoeuvre]

Hi bambideery, 

Oh no! I'm sorry to hear about the issues you've experienced with your Nest Thermostat. Don't give up on us yet—we'd like to further check on this. Could you fill out this form and let me know once you're done? 

Best,

Zoe

[Markjosephp]

Hello bambideery,

Thanks for completing the form; we have received it. Soon, a member of our senior support team will contact you via email. So please keep an eye out in your inbox soon and continue the conversation there for any updates.

Warm regards,
Mark