Does anyone have guidance on the best, most efficient, and fastest way to submit a warranty claim for replacement? I feel I may have a safety issue here, and Google doesn't seem to make it easy to get a warranty replacement done.
I came home one day, and found both of my Nest Learning Thermostats had signs of melting at the little plastic piece of the face on the bottom. And one of them had signs of melting on the faceplate as well. (see photos)
There was no sign of any sort of flame or fire. And when I took the faces of the thermostats off, the wiring and wiring plate looked 100% fine. The only thing amiss is the melted/warped plastic! Maybe I got a bad batch of thermostats? Bad lithium ion batteries? It's very strange because the displays look fine, there are no errors, and the units seem to operate properly. But they're melted!
