Mobile to thermostat issue

[SteveBear]

Although the thermostat is connected to WiFi I have lost control via my Samsung mobile 

[zoeuvre]

Hi SteveBear,

Thanks for reaching out, and I'm sorry to hear about the situation. Let's sort this out. 

A few questions: are you still able to log in to the account? Also, are you using the Nest app or the Google Home app? 

I'll look forward to your response. 

Best,

Zoe

[zoeuvre]

Hi there,

I wanted to check and see if you managed to see the information I shared. Please let me know if you have any questions from here. I would be happy to assist and make sure you are good to go.

Thanks,

Zoe

[Jenelyn_O]

Hello there,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

Thanks for your help, Zoe.

Regards,

Jenelyn