Monthly report

[StorminD]

I receive this with my monthly Nest report. Looking for answers online doesn’t help much. We did loose service for about a day and a half when a line was cut. Here’s what they tell me on the monthly report: 

We're looking at info from your Nest Thermostat: n/a

We're missing info from Nest Thermostat: Nest learning thermostat .

Unfortunately, your Nest Thermostat didn't report all your energy use for two consecutive months, so we've estimated your usage based on the available data.

My thermostat is connected to Wi-Fi, other than a day and a half without service, everything is working and up to date. My previous Nest gen 2 never had this issue. Any help would be appreciated.

[jenniffert]

Hi StorminD,

Thanks for reaching out to the community! I'm sorry to hear that you’re running into an issue where your monthly Nest Home Report is estimating your energy usage from your Nest Learning Thermostat for two consecutive months due to missing data, even though you've confirmed your thermostat is connected and is up-to-date.

I know that this message is likely confusing, especially since you noted that your previous Nest Learning Thermostat (2nd gen) didn’t experience this, and your only recent service interruption was just a day and a half.

I appreciate you sharing the details about your thermostat's connection status and reporting issue. This information is valuable as it helps us continue to improve our reporting features and overall services. To ensure our teams can investigate this data gap thoroughly, please submit feedback. Your input is important for developing better solutions.

Keep me posted.

Best regards,

Jenniffer