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Moved into a home - both Nests are blank

Janicezazinski
Community Member

Hi - we just moved into a home with two Nest thermostats (unsure what kind; Learning?) and both thermostats seemed inoperative. Blank screens, no blinking lights, etc. I was told by the previous owner to pull them off the wall to reset them, which did not work. Not sure what to do now, any help is appreciated. I dowloaded the app and scanned the QR code to set it up and nothing happens. Thanks.

11 REPLIES 11

MplsCustomer
Bronze
Bronze

@Janicezazinski 

I think the previous owner has to remove the thermostats from their account.  This is Google Nest Help's page on this topic: https://support.google.com/googlenest/answer/11151047?hl=en

FDRTech
Community Member

If no power to the nest then I would check the power to the HVAC system. If the breaker/switch is off then power won't be supplied the nest. Or if they have there own power feed from a transformer check that. 

Janicezazinski
Community Member

We have an oil furnace, not an HVAC system, so not sure how that applies. The thermostats in this house control heat only. Could you please clarify? (Having said that, all our breakers are on.) Thank you!

Ryan_G
Community Specialist
Community Specialist

Hey there,

 

Thanks for being here in the Google Nest Community. 

 

I'd like to bump in here and make sure that you’ve seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

 

Have a great day.

 

Best regards,

Ryan


 

R6pilot
Community Member

When the battery dies because they haven’t been used in a while and the previous owner might have shut the furnace off for a prolonged period of time, the thermostats will lose charge.  They only hold a little bit of energy in them.  You can pull the face off and plug them into a mini USB in the back for an hour or so and then put it back on the wall and reprogram it.  This should work.  Good luck!!

Ryan_G
Community Specialist
Community Specialist

Hi Janicezazinski,

 

Thanks for sharing your thoughts here in the Google Nest Community.

 

I'd like to jump in here and check if you've seen our friends here in the forum. Big thanks to MplsCustomer, FDRTech and R6pilot's responses. It is a good idea to recharge the Nest Thermostat using a USB and then do a complete data reset. Once done, you could start the setup process and link it to your own account.

 

Let us know how it goes by replying to this thread.

 

Regards,

Ryan


 

Ryan_G
Community Specialist
Community Specialist

Hey Janicezazinski,

 

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

 

Best regards,

Ryan


 

Janicezazinski
Community Member

What finally worked to get the Nests to work as they’re supposed to was getting real WiFi and having the nests be able to connect to them. We had had to use hotspots for a couple of weeks while we waited for our Starlink to arrive.

To get them turned on at all, he previous owner had to disconnect them from his account (the realtor helped us arrange that) and  he also told us to flip on the switch to power the oil burner. That turned the Nests on. 

Ryan_G
Community Specialist
Community Specialist

Hi Janicezazinski,

 

Thanks for the reply and for providing further updates.

 

It's great to hear that your Nest Thermostat was able to connect back to your network. If there's any other questions, don't hesitate to get back to us by replying to this thread.

 

Regards,

Ryan


 

Ryan_G
Community Specialist
Community Specialist

Hey folks,

 

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

 

Best regards,

Ryan


 

Ryan_G
Community Specialist
Community Specialist

Hey there,

 

Thanks for being here in the Google Nest Community. 

 

I'd like to bump in here and make sure that you’ve seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

 

Have a great day.

 

Best regards,

Ryan