My Heat Link has no light

[Sienna8]

Hi there,

I have 2 thermostats (3rd learning) and one of the heat link has no light, where as the other one has green light - upstairs and down stairs dual zoned). Tried to press the button just to get any light, but no luck. Pressed over 20 seconds to get it reset but still no light.

Also getting an error of H71 on the thermostat.

Can anyone help?

Thanks,

Sienna

[AnaM]

Hey @Sienna8,

Thanks for reaching out. I'm sorry to hear about your issue, but I'll do my best to sort this out for you.  

• Here are some helpful troubleshooting steps:  Press the button on the Heat Link and check if you have any lights on it 
• Check if the circuit breakers and the switches are set to on 
• Turn them off and then back on  
• Press on the button again and check for LEDs  

Could you also help me with some answers to these questions?  

1. How long has your thermostat been installed for? 
2. Did the issue happen during the installation? 
3. Is there any error on the Nest thermostat display? 
4. Have you had any power cuts recently? 
5. Have you had any work done on your electrical or heating systems recently? 
6. If yes, was the power properly restored at the fuse board after work was done? How many zones ( thermostats ) are present in the setup?

[Sienna8]

Hi Ana,

Thanks for getting back to me,

I have tried all the points you suggested, unfortunately the heat link still has no light.

Here are the answers that were asked -

1. How long has your thermostat been installed for? since August 2020
2. Did the issue happen during the installation? No issues
3. Is there any error on the Nest thermostat display? H71
4. Have you had any power cuts recently? No
5. Have you had any work done on your electrical or heating systems recently? No
6. If yes, was the power properly restored at the fuse board after work was done? How many zones ( thermostats ) are present in the setup? N/A

Thanks,

sienna

[AlexD]

Thank you for the information. I would like to create a case and check some things on our end. Would it be ok if I sent you an email to the address associated with your account here? 

[DragosC]

Hi there. I'm just following up on our last message. Do you still need our help? Keep us posted. 
 

[Sienna8]

Hi @DragosC and @AlexD 

hey guys, thanks so much for reaching out for the issue that I’m having.

I’m in the middle of process to get it replaced via one of your associates- via email support. I’ll close the conversation here.

Thanks so much!

sienna

[DragosC]

Understood. That's great news. Thank you so much for letting us know. In this case, I'll have to close this thread. Should anything else come up, please open another thread and we'll take it from there. Have a good one and stay safe!