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My Nest is turning my heat on when I'm away -- instead of moving to ECO

Gardensbrook
Community Member

‎02-21-2025 12:34 PM

It always used to work -- but suddenly realised it's keeping it at 69 when I'm not there.
Possible interference from VPN?
My 'away' settings seem fine.
Rebooted
Any tips?

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moralesvicente
Community Specialist
Community Specialist

‎02-24-2025 02:13 PM

Hello Gardensbrook,

 

Thank you for taking an interest in our community. I understand that your thermostat is turning the heat on when you’re away instead of moving to ECO mode. No worries, I’m happy to help. 

I'd like to ask you a few questions in order to gather more information about the concern and find the best way to solve the situation. 

  • What model of thermostat do you have? If you’re unable to recognize it, check out this article: How to tell which Nest thermostat you have.

  • When did the trouble first occur? 

  • Do you know if you have a schedule enabled on the thermostat? 

Any additional details you can provide will be helpful.

 

Best regards,

Daniel

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