My Nest thermostat has stopped working.

[JFantone]

I cannot change my temps or get to the setup settings. Nothing happens when I turn the outer ring. 

[sicsacol]

Hi @JFantone,

Thank you for your post. I'm sorry to hear you're going through with your Nest Thermostat. Don't worry, we'll work together to resolve this. To assist me, I have a few questions:

• What type of thermostat do you have? To check it, please visit the following article: How to tell which Nest thermostat you have.
• Are you receiving any error messages when you attempt to change the temperature?
• Could you please describe the issue you're experiencing in more detail?

Any additional details you can provide will be helpful.

Cheers,

Jonathan