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My Thermostat Does Not Go Above 32 Degrees

P-Scott1981
Community Member

Hi, I have had my Nest Thermostat for 11 months. I find it hard to use because it's so sensitive so I control it using the App on my phone. I cannot have the temperature above 32 degrees Celsius unless I use the manual control on my boiler. Is this normal? I have searched online and various guides on Goggle and cannot seem to find what should be a simple answer. 

3 REPLIES 3

Markjosephp
Community Specialist
Community Specialist

Hello P-Scott1981,

 

I'm sorry to hear that you're having difficulties controlling your thermostat over the app. I'd love to know more about this.

Could you please tell us the make and model of the phone you're using? What type of Nest Thermostat do you have? Also, have you tried controlling the thermostat device itself? How's that going?

 

I'll look forward to your response.

 

Thanks,

Mark

Hi folks,

Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Best,
Mel

Jhonleanmel
Community Specialist
Community Specialist

Hi everyone,

Just one quick final check in here since activity has slowed down. We haven't heard from you in a while so we'll be locking this thread if there is no update after 24 hours. If you have any new questions, updates or just a discussion topic, feel free to start a new thread in the Community.

Thanks,
Mel