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My nest thermostat will not connect to my WiFi network

Cjkriescher
Community Member

I have tried resetting everything and I cannot connect my thermostat to my WiFi. I reset to factory settings and now I have no control of my AC.

6 REPLIES 6

Silmonta
Community Member

I have the same problem

CocoL
Community Member

Me too, it seems like the Google Home app is having issues and says my device (cell phone) is not connected to my wifi when it is. I’ve restarted my router, device, and re-installed the Nest Thermostat multiple times. 

Jake
Community Specialist
Community Specialist

Hey all,

 

I am sorry for the late reply. I wanted to follow up, and ensure everyone is good to go. Please let me know if you are still having any network issues with the thermostat, as I would be happy to take a closer look.

 

Best regards,

Jake

Silmonta
Community Member

i still have problems

Jake
Community Specialist
Community Specialist

Hey Silmonta,

 

I am sorry you are still running into the issue. I have escalated this to a higher Team who will be in contact over the next 24-48 hours. Please be on the lookout for an email from our Team, and let me know if you have any trouble seeing that.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey all,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake