My thermostat has disappeared from my phone app. The thermostat says it is connected to an account.

[Rtog]

My thermostat has disappeared from my phone app. The thermostat says it is connected to an account.

[TunnellJ]

I am having the same issue 

[zoeuvre]

Hi folks,

Thanks for reaching out to us, and I'm sorry to hear about the situation. Let's sort this out.  
 

Please make sure that you are connected to the right account where your Nest Thermostat is added. Are you selecting Sign in with Google on the Nest app as you try to log in again? If yes, sign out of the account and select Sign in with Nest, which is found at the bottom of the Nest app screen.

Let us know how it goes.

Best,

Zoe

[zoeuvre]

Hi everyone, 

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.

Thanks,
Zoe

[Jenelyn_O]

Hi there,

@Rtog and @TunnellJ, I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

I appreciate the help, Zoe.

Regards,

Jenelyn