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NEST thermostat not charging on USB

Community Member


We are trying to see what the issue could be with out thermostat. It does not charge when connected with usb.



Community Specialist
Community Specialist

Hi Dulgarianhouse,


Yikes! Let me take a look at this for you. A few questions: 


  1. Are you located in North America or Europe?
  2. What type of Nest Thermostat do you have?
  3. When did this first occur?
  4. If the thermostat was recently installed, what is the make and model of your heating, ventilation, and air conditioning (HVAC) equipment?
  5. Are the power breakers on, and do you receive power to your home?
  6. Is the thermostat's display seated properly?
  7. Are all the wires of your thermostat seated firmly in its terminals (with no loose or exposed wires)?
  8. Did you use a micro-USB cable to charge the thermostat display? Was it working on your other device?
  9. Did you also try to use another micro-USB cable to charge the thermostat display?
  10. Did you plug the thermostat into a working power outlet?
  11. For how long did you charge the the thermostat display?


I'll look forward to your response.