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Neat heatlink

Community Member

I have a nest 3rd gen thermostat that was installed May 2020. Thermostat is now reporting H71 fault but on closer inspection, the heatlink has no power lights present. I’ve tried reset but to no avail. Power is going to the heatlink and the power light on boiler is on. System is set up in S-plan. How do I get the heatlink replaced?


Community Specialist
Community Specialist

Thank you for all the information. 


I'd like to investigate this further. Please fill out this form so we can gather your details securely, and let us know here once you've done it . Make sure to include the display serial starting with 09A, the email associated with your Nest account and your full post address. Also make sure to include your username in the Social handle field so we can identify the form you submitted. 

Community Specialist
Community Specialist

Hi @timmons2020 , I wanted to check in. 


Did you get the chance to fill out the form my colleagues suggested? Make sure to let us know here once you do.